About Us

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Who We Are

Full Access High Desert is a 501(c)(3) nonprofit organization providing services to approximately 400 adults with intellectual and developmental disabilities. We serve Crook, Deschutes, Jefferson and Lake counties. Full Access High Desert is a spin-off of Full Access, which opened in 2002. In 2015 the Full Access Board and agency leadership decided to separate into two brokerages with the goal of providing better customer service with region specific focus. Full Access High Desert is governed by a board of directors primarily comprised of people with I/DD and their family members.

We work to assist individuals with navigating and connecting to support services. We are the link between goals and the resources needed to achieve those goals. We offer self-directed, person-centered services so individuals can access in-home support services.

Our Team Members

Heather Hopkins-Sletcha

Executive Director


Heather Hopkins-Slechta, one of the original staff hired by Full Access in 2002, is the Executive Director of the new Support Service Brokerage, Full Access High Desert. After 13 great years with Full Access, she is looking forward to the opportunity for the growth of services focusing on the High Desert region. As a member of the ‘sandwich generation’ it is very important to Heather, both personally and professionally, that services are available to support individuals to stay in their own homes or their family homes. She is a strong proponent of self directed services and advocates these services continue to abide by the original philosophy that created the brokerage system. Heather received her degree in psychology from the University of Oregon and has been working in social services since 1992. She has participated on several state and local advisory committees, as well as planning committees for state wide conferences, related to services for individuals with intellectual and developmental disabilities. After spending several years in the Willamette Valley, Heather moved her three generation household to Bend in 2013. She and her family very much enjoy the area and the outdoor recreation the Central Oregon and the High Desert has to offer.

Francie Sullivan

Finance/Benefits Manager


New beginnings and new adventures were on the horizon for Francie when she made the move from the Full Access Eugene office, where she began in 2002, to Full Access High Desert Bend in 2016. Francie has always loved the Bend area and knew one day she would embrace the opportunity to make it her home. “Goodbye Eugene rain and hello Bend sunshine!”. Having grown up, attended college and raised a family in Eugene, she is a tried and true Duck fan, especially in the winning football seasons! Francie has children that she adores and is delighted her youngest child made the move to Bend with her. Francie also has some amazing lifelong friends that bring happiness to her life and she looks forward to their next adventure, whether that is traveling, camping, treasure shopping or just enjoying a nice visit in her own backyard. Ah, good to be home…

Heidi Strayer

Office Manager


Heidi and her husband are originally from Denver, Colorado. After taking a vacation to the Oregon Coast, they made the decision to move from Colorado to Oregon. Her work experience is in administration and accounting. Eventually, she sought employment in an environment that would contribute to improving the quality of people’s lives. She is excited to be part of the Full Access High Desert team. She adores her tabby cat Dimitri and in her spare time enjoys mountain biking, backpacking, camping and snowshoeing in beautiful Central Oregon.

Lisa Laing

Data Entry Specialist


Lisa has worked for Full Access High Desert since 2009. She grew up in Portland and attended Western Business College in downtown Portland. In 2004, she ventured out of the Portland area to start fresh in Bend. Lisa loves living in Bend. She loves the weather and how it’s stormy one minute and then sunny the next…that’s Bend for you! Lisa has a cat named Callie that keeps her company at home. She is very close to her family and spends a lot of time with them. In her spare time she enjoys baking, watching reality TV, playing on the computer and playing cards. Lisa also likes to travel to the beach as much as possible. She enjoys being a part of the Full Access High Desert team.

Diane Landers

Administrative Assistant


Diane joined Full Access High Desert in September 2016 as Office Support staff. She has lived in Bend since 2000, via California, Arizona and Texas. Diane studied Elementary Education in college. Her Bend background has mainly been as an accounting assistance and customer service. Diane desired to be part of a human advocacy team which led her to Full Access High Desert. Diane and her husband enjoy the Oregon Coast and are college sports enthusiasts. However, her number one passion is being a grandmother…to six beautiful grandchildren.

Aura Carr

Projects Coordinator


Aura has worked within the field of Developmental Disabilities since 2003. First she entered the field as a direct support worker and then was hired as a Personal Agent in 2004. In 2008 she completed her BS in Liberal Studies and shortly thereafter went to work for Creative Supports in Medford. There she began specializing more with individuals on the Autism Spectrum and Asperger’s Syndrome. In 2011, Aura returned to Full Access High Desert as a Personal Agent and then took on the role as Project Coordinator in 2014. Aura loves to get outdoors with her two kids, enjoys skiing, hiking and sewing when the weather outside is too gloomy.

Mia Swanson

Program Director

Deschutes County

Mia moved to Central Oregon after graduating from Eastern Oregon University with a Bachelor’s in Anthropology Sociology. After moving to Madras and working for Confederated Tribes of Warm Springs doing Child Protective Services, she applied for and started working at Full Access High Desert in 2004. While working at Full Access High Desert she got her Master’s in Social Work in 2010 from Portland State University. She has also done practicum work in mental health treatment both inpatient and outpatient, and positive behavioral support plans. As a professional in the field, Mia’s commitment is to maintain the person centered philosophy and unique service delivery that Full Access High Desert has always provided. When she is not working Mia enjoys spending time with her dynamic and brilliant children, walking, anything related to playing in water, and creating beauty in a variety of mediums. Her favorite part of both life and work is hearing the stories of others, and learning deeply from the people around her.

John Livingston

Lead Personal Assistant


John was born in Miami, Florida and earned his degree from Florida State University in 1996. John has lived in Bend since 2000, most recently working with homeless families. He is one of the founding members of Project Connect in Central Oregon. John came on board with Full Access High Desert in 2012. When not at work, John enjoys riding his bike or generally playing in the mountains around Bend. He is a father of two and also enjoys finding interesting things to cook with his kids.

Julie Richard

Lead Assessor


Julie moved to Central Oregon in 1995 after living in parts of California and Arizona. She joined the team of Full Access in 2002 after having spent the previous 5 years at the Opportunity Foundation of Central Oregon supporting individuals in group home settings. Julie has worked in the field of developmental disabilities for 20+ years and absolutely enjoys the opportunities to help people gain confidence about their self value. To balance out the job, Julie enjoys spending time with family, reading, traveling and gardening.

Neta Alon-Bruce

Personal Agent


Neta was born in a small community in Israel. She served in the Israeli Air-Force as a Youth Worker and graduated from University with a BA in Behavioral Sciences. At the age of 26 she moved with her husband to England, where she worked as a caregiver and case worker in a community group home. Following that, she qualified as a teacher and taught in both Elementary and High school. After moving to the North East of England, Neta pursued a career as a Family Support Worker. In 2008, Neta, her husband and two young children made the biggest move yet – to Bend, Oregon. The all felt so welcomed and loved Central Oregon and the outdoor lifestyle so much that they decided to stay. Neta joined Full Access High Desert in 2009. When she is not working, Neta loves to spend time with her family, exploring everything Oregon has to offer.

Sarah Moore

Personal Agent


Crook County

Sarah joined the Full Access High Desert team in May 2012. She serves the people in Crook County where she has an office. Sarah enjoys the people she works with and gets great satisfaction from helping her clients find the life, and the work that makes them happy. Central Oregon is a beautiful place and Sarah always encourages her clients to get out and enjoy the outdoors.

Katie King

Personal Agent


Katie has lived in Bend since she was a year old. This equals a long time! After years of working in music stores (“make your own music” stores) she worked in a titanium foundry making parts for aircraft, the medical industry, and even the space shuttle! In 2005, Katie took 6 months off to travel around New Zealand and Australia, fulfilling a long-planned dream. She later attended the University of Oregon and graduated in 2008 with her B.S. in Psychology. In 2010, Katie was accepted into Portland State University’s Masters of Social Work program. She also started working for Telecare as a Personal Service Coordinator, helping those with severe and persistent mental illness find their path to more independent living. Shortly after graduating with her MSW, Katie joined Full Access High Desert. She enjoys being with her “fur baby”, Sydney Superdog, camping, fishing, letterboxing, music, movies and reading.

Zabrina Childers

Personal Agent


Zabrina and her family moved from Southern California to Bend in 2001. She attended Oregon State University Cascades Campus for her undergraduate degree in Human Services. From there she obtained a graduate degree in psychology. Zabrina previously worked in the mental health field before joining Full Access High Desert in 2014. Zabrina enjoys spending time with her family and takes pleasure in raising her niece and nephew. She loves Bend: “It’s the most dog friendly place I have ever been to!” Zabrina takes delight in nurturing her black lab Juneau and two rescue kittens, Dante and Jasmine. In her spare time, Zabrina likes to take part in community events such as the art walk and historical haunt, reading, and watching Korean dramas with subtitles. Zabrina is excited to be a part of the Full Access High Desert team and looks forward to the genuinely rewarding experience that serving individuals provides.

Judy Williams

Personal Agent

  JWilliams@fullaccesshd.org

Lake County

Judy has lived in Oregon for over 25 years. She and her husband now live in Lakeview and love the small town atmosphere and surrounding geography. Judy has worked with individuals with Developmental Disabilities for over 30 years and began in the early 70’s in the State Hospitals. She is a mother to six children and has twelve grandchildren. She looks forward to delivering services to individuals and their families in the Lake County area.

Mary McClure

Personal Agent


Mary is from the Southern Coast of Oregon. She graduated from Oregon State University with a BS in Anthropology and later obtained a MSW from Portland State University. Mary left Oregon in 1998 and lived in most of the Western states before moving back to Oregon to live in Bend in 2008. Mary and her husband, Michael have two sweet energetic children and a rambunctious dog. She enjoys reading, spending time outside and with family and friends. Mary has worked in social services for 13 years and hopes to have a long career supporting others as they help themselves.

Brenda Buchmueller

Personal Agent


Brenda joined Full Access High Desert in January 2017. Brenda was born in Mountain View, California. She moved to Bend in June 2016 as her husband was relocating his business. Brenda attended San Jose State University and earned a BA in Behavioral Science. She has worked in the ID/DD field for 18 years most recently as a Service Coordinator at North Bay Regional Center. Brenda also worked as a Community Support Facilitator at Becoming Independent. She is happy to be on board at Full Access High Desert where she can continue to serve and support the community she has dedicated her life to. Brenda resides in Bend with her husband, 2 teenage daughters, and her Golden Retriever. Brenda loves to travel, cook, and stay active.

Jordan Hymer

Personal Agent


After receiving her Bachelor’s in Psychology from The Evergreen State College in Olympia, WA Jordan had the opportunity to work as a behavioral therapist for youth on the autism spectrum and started mental health case management with clients in a county jail. Jordan recently moved to central Oregon to immerse herself in the outdoor lifestyle Bend has to offer. Jordan’s passion is to work with individuals in the community who need support and resources and she joined the Full Access High Desert team in 2018 in order to continue this work within the central Oregon community. Jordan enjoys being a part of team with similar values and loves working closely with clients to make progress. When she is not working, Jordan enjoys playing hockey and doing anything outside. Central Oregon is proving to be a great move, being able to snowshoe, hike, and climb mountains are beautiful and thrilling experiences she feels lucky to have.

Tami Carpenter

Personal Agent


Tami was born and raised in Springfield, Oregon. Tami has worked at the State Capital as a Legislative Aid, in the medical field as a Chiropractic Assistant, and, helped her husband run their Trucking Company. Tami attended college in Eugene, OR and received her degree in Criminal Justice. Tami and her husband moved to Central Oregon in 2006 and she worked as a Parole & Probation Officer for Deschutes County for 10 years. Tami came to work for FAHD in March 2019, so she could continue to serve and support the community she lives in. Tami and her husband have one amazing son and 4 beautiful grandchildren they enjoy spending time with. Tami and her husband enjoy the outdoors riding horses, 4 wheeling and traveling.

Cassandra Chapman

Personal Agent


Jefferson County

Cassandra was born in the Snoqualmie Valley in Washington State and moved to Bend, OR in 2001. She considers herself an Oregonian by nature.  In 2016 Cassandra and her husband moved their family to Madras, OR to provide the family with opportunities and a means to slow down and enjoy small town life. She has worked as a Branch Manager for a local I/DD Provider Agency, and as a Program manager for Supported Living Homes. Prior to joining Full Access, she was a Services Coordinator at a CDDP. Cassandra has always been passionate about supporting others around her and has held this reputation amongst peers even at a young age. In high school she was voted “Most likely to save the world” so it is not a surprise to family and friends that she continues to  choose a path of advocacy. Cassandra has four children and two grandbabies. She has 10 pets and too many house plants. In her spare time, Cassandra enjoys traveling, reading, fishing, and being out in nature with her family.

Liz Woodfin

Personal Agent


Liz has her bachelor’s degree in Human Services: Child and Family Welfare. Over the last 15 years, Liz’s professional career has been focused on serving the needs of others in various capacities. She began her career working with children and families in foster care as a provider and an adoption worker for a non-profit agency. Later, Liz worked in mental health, gaining experience in crisis interventions, and becoming a Qualified Mental Health Associate. Most recently, she was a program manager for an adult group home. Everyday she learns something new. She loves hiking, delicious food, and reading a good book. Liz is excited and looking forward to being apart of the Full Access High Desert team!


Kayla Struck

Personal Agent


I was born and raised in Central Oregon and grew up in a very big, loving family. In middle school, my parents decided to become foster parents to be able to help children in need and that is where my love and passion for helping others began to grow. I studied psychology in high school and then went to Nebraska to further my studies at a small Christian College. I spent 4 years studying developmental psychology and graduated with my bachelor’s degree. For the next 2 years, I had the opportunity to work for an organization that supported individuals with disabilities and my love for helping others truly blossomed. I was able to learn so much about myself and others by working in the I/DD field and I fell in love with the people I worked with. In 2017, I made the hard decision to leave the people I had grown so close to and move back to Central Oregon to be close to family. For about 5 years, I worked at another organization in Bend in the I/DD field, in direct care, as a residential manager, and then as the senior program manager before I started with Full Access. In 2020, my sister and I moved over to Metolius where we are enjoying spending time with our family and our pets.


Our Board of Directors

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Karen Blandford

Board of Directors Member

Bio coming soon.

Joy Rochester

Board of Directors Member

Joy moved to Central Oregon in 2013 after retiring from small business ownership in Colorado.  It was a multi-generational move that included her husband, her mother, and her daughter.  The biggest draw for the family was the reputation of I/DD services in the area and the quality of life that was available for her daughter, Monica.  Being introduced to Full Access has been an enriching experience for everyone in the family.  Joy has many years of service to non-profits in Colorado and comes to the board with a desire to help individuals with I/DD to live life to the fullest.  She also actively participates with the fund raising committee for Full Access High Desert.  When not at all these meetings, she and her husband, Rick, travel extensively and hike every trail they can find with their two Portuguese Water Dogs.

Nick Newport

Board of Directors Member

Nick was born in Bend and grew up in the Sisters area. He loves outdoor activities like swimming, downhill skiing, camping and hiking. He also likes computers and anything to do with electronics. Nick is on the Planning Committee for Sisters Starry Nights. He helps with stage set up and loads in the sound equipment for the venue. He is also a volunteer for the Sisters-Camp Sherman Fire Department. Nick is currently a Full Access client and is the newest member of the FAB Board of Directors. He has, “lots of fun making kids and adults live their lives to the fullest that they can be.”

Jeannie Kinley

Board of Director Member

Jeannie Kinley is retired from the Redondo Beach School District, Special Education Division where she was employed for 17 years. During the last seven years of employment she held the position of WorkAbility Coordinator overseeing transition services to disabled students district wide. Shortly after retirement in June of 2002, Jeannie, her husband and eldest son relocated to Bend. She is grateful to have her three sons and only grandchild all within Oregon. Jeannie and her husband Tom have been married for 32 years, and are both strong advocates for people who experience disabilities. Jeannie also served as secretary on the Ability Board of Directors. She became involved with Full Access shortly after moving to Central Oregon.

Beth Rixe Service Center

Beth Rixe was a client with Full Access during her adult years. She was a joyful young woman whose disability took her life too soon. Beth was loved, loving, involved, active and independent. This was a result of the love and support of her family and also the services of Full Access.

In the past, people with developmental disabilities were treated terribly and isolated in large institutions, separating them from families who loved them. It is not that way anymore and it was never that way for Beth Rixe. Our building is a reminder of the beautiful life Beth lived and the importance of self-determination and person-centered support services.

We are proud Oregon is a national leader in keeping families connected, involved and together. Full Access High Desert is a major force in Central Oregon providing the necessary services to give people with developmental and intellectual disabilities the opportunities they have always wanted. Individuals with I/DD are now able to work, socialize, and integrate in the community. We dedicate our building and express our gratitude to Beth Rixe for setting the example of what it means to live a self-directed life in pursuit of her dreams.

Beth Rixe Service Center