Resources
Personal Support Worker (PSW) Resources
Personal Support Workers are professionals employed directly by brokerage clients or their legal designee. Personal Support Workers are joined together with their employer by a job description and service agreement. Prior to unionization through SEIU, PSW’s were called Domestic Employees.
CLICK HERE for state resources for PSW’s.
Personal Support Worker eXPRS Tools
How do I get my eXPRS login details?
Email: mailto:dhs.servicedesk@state.or.us or call 1-844-874-2788
Who do I contact about provider enrollment questions or issues?
Email: psw.enrollment@state.or.us
Who do I contact for technical questions or technical assistance?
Email: technical.triage@state.or.us
Who do I contact for provider payment questions?
Email: psw.paymentissues@state.or.us
Training
- Oregon Department of Human Services Resources for Personal Support Workers
- Home Care Workforce Training Video:
- Join the Homecare Workforce
- State of Oregon eXPRS Training Materials
- Mandatory Training through Carewell
- ODDS Payment System: exprs general information ODDS PSW Tutorial # of exprs
- EVV Training
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W-2 Distribution from PPL for PSWs
W-2s will be issued and mailed (and available online (through BetterOnline) to providers on or before January 31 of that year, per current IRS rules.PPL asks that the PSW waits until February 16 of that year, to contact us for a W-2 re-issue, giving time for mail to be received. As a reminder, if the PSW has overtime pay and/or more than one employer, they will receive a W-2 for each.
Also, please remind the PSW to update their address with PPL (by December 31st) if they have moved during the year.